Group SMS/ Text Messaging Privacy Policy
Effective Date: June 16, 2025
At 360 Engineering Group, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, and protect your information when you communicate with us via SMS/text messaging. By contacting us and engaging in text message communications with 360 Engineering Group, you agree to the terms of this Privacy Policy.
1. Our Commitment to Your Privacy
360 Engineering Group is committed to maintaining the confidentiality and security of your personal information. We will only use your information for the purposes described in this policy and in a manner consistent with your expectations as a known customer who has initiated contact with us.
2. Information We Collect
When you communicate with 360 Engineering Group via SMS/text message, we may collect the following information:
Your Mobile Phone Number: This is essential for us to send and receive text messages from you.
Content of Your Communications: This includes the text of your messages, inquiries, and any information you voluntarily provide within those messages.
Timestamps: The date and time of your messages.
Information You've Previously Provided: As you are a known customer, we may associate your text message communications with existing information we have about you from previous interactions (e.g., name, project details, contact history).
3. How We Use Your Information
We use the information collected through SMS/text messaging solely to:
Respond to Your Inquiries: Address your questions, provide information, and fulfill your requests.
Facilitate Communication: Continue conversations related to projects, services, or issues you have initiated with us.
Provide Customer Support: Offer assistance and support for our services.
Manage Your Account (if applicable): If your inquiries relate to an existing project or account, we may use the information to manage and update your records.
Improve Our Services: Analyze communication patterns to enhance our customer service and overall operations (in an aggregated and anonymized format where possible).
We will NOT use your mobile number or text message content for marketing purposes unless you explicitly opt-in to receive such communications, which is separate from our customer support interactions.
4. How We Share Your Information
360 Engineering Group will NOT sell, rent, or lease your mobile number or the content of your text messages to third parties. We may share your information only in the following limited circumstances:
Internal Use: With our employees and authorized personnel who need the information to respond to your inquiries or provide services.
Service Providers: With trusted third-party service providers who assist us in operating our SMS communication platform, subject to strict confidentiality agreements. These providers are only authorized to use your information as necessary to provide services to us.
Legal Requirements: If required to do so by law or in response to a valid legal process (e.g., subpoena, court order).
Protection of Rights: To protect the rights, property, or safety of 360 Engineering Group, our customers, or others.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Your Choices and Opt-Out
As you have initiated contact with us, we will respond to your inquiries via SMS. If at any time you wish to stop receiving SMS communications from us for a particular conversation or overall, you can reply with "STOP" to the message you received. You will receive a one-time opt-out confirmation message, and no further messages will be sent unless you re-initiate contact.
To re-engage, simply send us a new message.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website [Insert your website URL here] and updating the "Effective Date" at the top of this policy. Your continued use of our SMS services after any changes indicates your acceptance of the updated Privacy Policy.
8. Contact Us
If you have any questions or concerns about this SMS/Text Messaging Privacy Policy or our data practices, please contact us:
360 Engineering Group
1201 East 3rd Street
918.518.1124
​